Policy details
Whitstable Beauty School has procedures in place to make sure that the decisions we make in connection with our awarding organisation functions are consistent, transparent and fair. However, we recognise that on occasion an organisation or individual may disagree with a decision, and that we must provide the opportunity for that decision to be formally questioned, challenged and appealed.
An appeal is specifically related to a matter of academic decision, for example where a learner does not agree with the decision for a piece of assessed work. The procedure for that is detailed separately in the Appeals Policy.
Other matters of concern, which are not related to assessment decisions, can be raised as a complaint, for example, against a member of staff, a learner, or about facilities.
Appeals Procedure
An appeals procedure generally comprises the following four stages:
Stage 1 – The learner should make the appeal through Whitstable Beauty School’s appeals procedure initially to the assessor involved in the decision. If the appeal is unresolved at this level, the learner should be advised of the next stage for appeal.
Stage 2 – The learner should contact the IQA who will attempt to resolve the appeal. If the IQA fails to resolve the appeal, the learner should be advised of the next stage for appeal to the EQA.
Stage 3 – Whitstable Beauty School’s IQA will contact the Awarding Organisation EQA who will attempt to resolve the appeal. If the EQA fails to resolve the appeal, the learner should be advised of the next stage for appeal to the AO.
Stage 4 – A written appeal should be made by the learner directly to the AO. They will then carry out an investigation and respond to the learner in writing within a set timeframe, as set out in their appeals procedure.
Review
This policy is reviewed annually and updated as required.